Information on the right of withdrawal for consumers in accordance with Section 13 BGB

Section 18 Existence of and the bearing of costs in the exercising of the right of withdrawal

(1) In accordance with Section 13 BGB, consumers are entitled to the right of withdrawal in the following cases described.

(2) If the consumer exercises his right of withdrawal described below, he is required to bear the cost of return.

 

Section 19 Reimbursement of payments made

(1)    If reimbursements need to be made, asknet AG makes the reimbursement via the same payment method that the customer also selected for payment.

(2)    For payment methods for which asknet AG is unable to make refunds via the same payment method, asknet AG reimburses payments by wire transfer. For this purpose, the bank details of the customer are required. The refund will be made once the customer has provided the bank details. The customer will not be charged for a refund by other means of payment.

 

Section 20 Right of withdrawal for digital content and premature expiration of the right of withdrawal

(1)    Right of withdrawal for digital content

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without stating reasons. The period of revocation is fourteen days from the day of the conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us,

asknet AG
Vincenz-Priessnitz-Straße 3
76131 Karlsruhe
Germany
Tel: 0721/964580
Fax: 0721/9645899
Email: info@asknet.com

of your decision to withdraw from this contract by means of unambiguous declaration (e.g. a letter sent by post, a fax or an email). You can use the template withdrawal form attached for this purpose, which is not mandatory, however.

In order to observe the withdrawal period, it is sufficient for you to send the communication about the exercising of the right of withdrawal before the withdrawal expiration date.

Consequences of the withdrawal

Should you withdraw from this contract, we must immediately refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), at the latest within fourteen days from the date on which we receive the communication concerning your withdrawal of this contract. For this refund, we use the same means of payment that you used for the initial transaction, unless explicitly agreed otherwise with you; in no case will you be charged fees for this refund.

 

(2)    Premature expiration of the right of withdrawal

asknet AG is very eager, including in the case of digital content, for the customer to essentially have the possibility to return digital content if they are not satisfied and to withdraw from the contract. The legislator, however, provides that the right of withdrawal shall expire if the entrepreneur has started the execution of the contract, after

a)    the consumer has expressly agreed that the entrepreneur begins the execution of the contract before the end of the withdrawal period, and

b)    has confirmed his knowledge that he loses his right of withdrawal by his agreement regarding the start of execution of the contract.

This premature expiration of the right of withdrawal is due to the fact that digital content - once it has been downloaded - may be easily reproduced in contrast to physical objects and, therefore, there is also the possibility of the digital content remaining on the end device of the customer even in the event of withdrawal from the contract. By taking note of the information on the right of withdrawal, the customer expressly agrees to the execution of the contract by the entrepreneur before the expiry of the withdrawal period and confirms his knowledge that he will lose his right to withdrawal with the beginning of the execution of the contract.

Section 21 Cancellation policy and information on the right of withdrawal for contracts for other content

(1)    Right of withdrawal for contracts on the uniform delivery of goods and for contracts whereby multiple goods are ordered under a single order which are delivered together.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without stating reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In order to exercise your right of withdrawal, you must inform us,

asknet AG
Vincenz-Priessnitz-Straße 3
76131 Karlsruhe
Germany
Tel: 0721/964580
Fax: 0721/9645899
Email: info@asknet.com

of your decision to withdraw from this contract by means of unambiguous declaration (e.g. a letter sent by post, a fax or an email). You can use the template withdrawal form attached for this purpose, which is not mandatory, however.

In order to observe the withdrawal period, it is sufficient for you to send the communication about the exercising of the right of withdrawal before the withdrawal expiration date.

Consequences of the withdrawal

Should you withdraw from this contract, we must immediately refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), at the latest within fourteen days from the date on which we receive the communication concerning your withdrawal of this contract. For this refund, we use the same means of payment that you used for the initial transaction, unless explicitly agreed otherwise with you; in no case will you be charged fees for this refund.

We may withhold the refund until we have received the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return or transfer the goods promptly and in any event not later than fourteen days from the date on which you notify us of the withdrawal from this contract. The deadline is met if you return the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. You must only pay for any deterioration in value of the goods if this deterioration in value cannot be attributed to your handing of the goods in a manner not necessary for the inspection of the nature, characteristics and functioning of the goods.

(2)    Right of withdrawal for contracts where multiple goods are ordered under a single order which are delivered separately.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without stating reasons.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In order to exercise your right of withdrawal, you must inform us,

asknet AG
Vincenz-Priessnitz-Straße 3
76131 Karlsruhe
Germany
Tel: 0721/964580
Fax: 0721/9645899
Email: info@asknet.com

of your decision to withdraw from this contract by means of unambiguous declaration (e.g. a letter sent by post, a fax or an email). You can use the template withdrawal form attached for this purpose, which is not mandatory, however.

In order to observe the withdrawal period, it is sufficient for you to send the communication about the exercising of the right of withdrawal before the withdrawal expiration date.

Consequences of the withdrawal

Should you withdraw from this contract, we must immediately refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), at the latest within fourteen days from the date on which we receive the communication concerning your withdrawal of this contract. For this refund, we use the same means of payment that you used for the initial transaction, unless explicitly agreed otherwise with you; in no case will you be charged fees for this refund.

We may withhold the refund until we have received the goods or until you have demonstrated that you have returned the goods, whichever is earlier.

You must return or transfer the goods promptly and in any event not later than fourteen days from the date on which you notify us of the withdrawal from this contract. The deadline is met if you return the goods before the expiry of the period of fourteen days.

You shall bear the direct costs of returning the goods. You must only pay for any deterioration in value of the goods if this deterioration in value cannot be attributed to your handing of the goods in a manner not necessary for the inspection of the nature, characteristics and functioning of the goods.

(3)    Right of withdrawal for service contracts

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without stating reasons. The period of revocation is fourteen days from the day of the conclusion of the contract. In order to exercise your right of withdrawal, you must inform us,

asknet AG
Vincenz-Priessnitz-Straße 3
76131 Karlsruhe
Germany
Tel: 0721/964580
Fax: 0721/9645899
Email: info@asknet.com

of your decision to withdraw from this contract by means of unambiguous declaration (e.g. a letter sent by post, a fax or an email). You can use the template withdrawal form attached for this purpose, which is not mandatory, however.

In order to observe the withdrawal period, it is sufficient for you to send the communication about the exercising of the right of withdrawal before the withdrawal expiration date.

Consequences of the withdrawal

Should you withdraw from this contract, we must immediately refund you all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), at the latest within fourteen days from the date on which we receive the communication concerning your withdrawal of this contract. For this refund, we use the same means of payment that you used for the initial transaction, unless explicitly agreed otherwise with you; in no case will you be charged fees for this refund.

Should you have requested that the services begin during the withdrawal period, then you must pay us a reasonable amount which corresponds to the proportion of the services provided in comparison with the full coverage for the services provided in the contract by the date on which you notify us of the right of withdrawal in respect of this contract.

(4)    Withdrawal form template

(If you wish to withdraw from the contract, then please fill out this form and return it to us.)

To

asknet AG
Vincenz-Priessnitz-Straße 3
76131 Karlsruhe
Germany
Tel: 0721/964580
Fax: 0721/9645899
Email: info@asknet.com

I/we (*) hereby withdraw from the contract concluded by me/us (*) on the sale of the following goods (*)/the rendering of the following services (*)

Ordered on (*)/received on (*)

 

Name of the consumer(s)

 

Address of the consumer(s)

 

Signature of the consumer(s) (only for paper communication)

 

Date

 

(5)    For quick and user-friendly processing, we request that you do not return goods to the above address, but to the address specified on the delivery note for returns. However, compliance with this request is not a prerequisite for the exercising of the right of withdrawal to be effective.

(6)    The right of withdrawal in particular does not apply, provided no other right is established, in accordance with legal regulations, in the case of distance contracts for the delivery of audio or video recordings or computer software if the delivered data carriers have been unsealed by the consumer.

(7)    The right of withdrawal expires prematurely for the provision of services if the entrepreneur has fully rendered the service and has started the execution of the service only after the consumer has expressly consented thereto and has confirmed his knowledge that he shall lose his right of withdrawal in the event of complete performance of the contract by the entrepreneur.

Special Terms and Conditions for contractions in accordance with Section 14 BGB

Section 22 Limitation of the warranty period, assignment of the warranty rights of the manufacturer towards the customer

(1)    The warranty period is limited to 12 months. For damages and expenses arising from intent, gross negligence, warranty, malice and in the case of injury to life, body and health and for claims under the Product Liability Act, the statutory limitation periods apply.

(2)    The warranty of asknet AG towards the customer should be subsidiary to that granted by the software or hardware manufacturer/supplier. To this end, asknet AG assigns their warranty claims in advance from the manufacturer/supplier to the customer regarding the contractual software or hardware and/or documentation or other user instructions. The customer accepts this assignment. The customer must therefore firstly assert warranty claims against the manufacturer/supplier - in court, if necessary. The limitation period for warranty claims against asknet AG is suspended for the duration of such legal action. asknet AG will issue the contract documents necessary for a prosecution and provide the necessary information about the entrepreneur. The asknet AG warranty is revived if the claims of the manufacturer/supplier offer no prospect of success for legal reasons or due to degeneration of assets due to bankruptcy, non-traceability, legal limitations or existing contrary rights.

 

Section 23 Investigation duty and notification duty

In deviation to point 9, the customer - if he is an entrepreneur - must examine the goods or service immediately upon receipt and immediately register a complaint should a deficiency be noticed. Section 377 HGB (German Commercial Code) applies.

 

Section 24 Validity of T&Cs, place of fulfilment and court of jurisdiction

(1)    The terms and conditions of the customer only apply with the explicit and written agreement of asknet AG.

(2)    Karlsruhe is agreed as the place of fulfilment and court of jurisdiction. asknet AG may however also select the general court of jurisdiction of the customer.